FAQ

Questions, answered

Bookings, check-in, cancellations and privacy. Can't find it? WhatsApp us.

Hill travel

Is the road safe in the monsoon?

Usually, but landslides can close the road for a few hours. We'll message you the morning you drive up.

Is there mobile signal?

Jio and Airtel work well; BSNL less so. The house has Wi-Fi (sample).

Do the rooms have heating?

Every room has an oil heater and the Orchard Room and cottage have wood stoves. Hot water runs 24 hours.

Booking and payment

How do I book?

Choose your dates with the booking tool or the contact form and send the message on WhatsApp. We confirm availability and the final tariff, then share a payment link.

How can I pay?

By UPI, card or bank transfer. We usually ask for an advance to hold the booking and the balance at check-in (sample policy).

Are taxes included in the prices?

Tariffs on this website are before GST unless they say otherwise. GST is 5% on tariffs up to ₹7,500 a night and 18% above that, and the booking tool adds it for you.

Check-in and ID

What ID do I need?

Every adult guest needs a valid photo ID: Aadhaar, passport, driving licence or voter ID. PAN cards are not accepted as address proof. Foreign nationals need a passport and a valid visa.

Can unmarried couples stay?

Yes, adult couples with valid ID are welcome (sample policy: confirm yours before going live).

Can I check in early or leave late?

Often, if the room is free. Tell us your arrival time and we'll do our best; a half-day charge may apply for long extensions.

Cancellations

What is the cancellation policy?

Sample policy: free cancellation up to 7 days before arrival, 50% of the advance refunded 3 to 6 days before, and no refund within 72 hours. Peak dates and long weekends may be non-refundable. Replace this with your own policy.

Can I change my dates?

Yes, once, at no charge if you tell us at least 7 days before arrival and the new dates are available. Any difference in tariff applies.

Privacy

What do you do with my details?

We use your name, phone number and ID only to handle your booking and to meet the guest registration rules. We never sell or share them.

Does this website store what I type?

No. The forms and booking tool prepare a message that you send yourself on WhatsApp or by email. Nothing is saved on this website.

Terms

Are the rooms, prices and reviews on this website real?

This website is a sample. Names, rooms, tariffs, offers and reviews are placeholders until the owner replaces them.

Who runs this property?

Replace this answer with the company or owner's name, GSTIN, registration details and address.

The hills are calling

See which nights are free and send your dates on WhatsApp. We reply within the hour.

WhatsApp us