FAQ
Questions, answered
Delivery, payments, returns and privacy. Can't find it? WhatsApp us.
Fit and exchanges
Are India and UK sizes the same?
Yes, for our shoes India and UK sizes are the same number. EU is about 33 more, US men's is one more and US women's is two more.
What if the size is wrong?
We exchange sizes free, twice, with pickup from your door. Keep the shoes unworn outside.
Do leather shoes stretch?
Leather softens and gives a little in width, not length. Juttis and kolhapuris start snug and ease in a week.
Orders and delivery
How much is delivery?
Delivery is free on orders over ₹999. Below that, it's ₹79 anywhere in India.
How long does delivery take?
Usually 2 to 7 working days. Enter your PIN code on any product page to see the estimate for your area.
Do you deliver to my PIN code?
We deliver across India through our courier partners. Check your PIN code on a product page; a few remote areas take a little longer.
How do I track my order?
You get a tracking link on WhatsApp and email as soon as your order ships.
Payments and COD
How can I pay?
UPI, cards, net banking and wallets. Cash on delivery is available for an extra ₹49.
Is it safe to pay online?
Payments are handled by a secure, RBI-regulated payment gateway. We never see or store your card details.
Do prices include GST?
Yes, all prices include GST. You get a GST invoice with your order.
Returns and exchanges
Can I return or exchange an item?
Yes, within 7 days of delivery if it's unused and in its original packaging. Message us with your order number to start.
When do I get my refund?
Within 5 to 7 working days of us receiving the return, to your original payment method. COD refunds go to your UPI ID or bank account.
What if my order arrives damaged?
Send us a photo on WhatsApp within 48 hours of delivery and we'll replace it free.
Privacy
What do you do with my details?
We use your name, phone and address only to deliver your order and send updates. We never sell or share them.
Will you send me marketing messages?
Only if you opt in, and you can stop them any time.
Terms
Are the products and prices on this website real?
This website is a sample. Products, prices, reviews and offers are placeholders until the owner replaces them.
Who runs this store?
Replace this answer with the business's legal name, address and GSTIN.